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Cebu Pacific COVID-19 Advisory: Cancelled Flights May 16-31, 2020

Cebu_Pacific_COVID19_Advisory

In line with the implementation of Modified Enhanced Community Quarantine in Metro Manila, Cebu Pacific announces that their domestic and international flights remain cancelled from May 16 to 31, 2020.

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Passengers affected on the canceled flights are urged to manage their bookings online before the scheduled travel dates at http://bit.ly/CEBmanageflight.

Flexible Self-Service Options for Cancelled Flights

Free Rebooking

  • Re-book flights to any travel date within three (3) months from the original travel date.
  • Change Fees and Fare difference are waived.

Full Travel Fund Then Refund

  • Put in a travel fund the full ticket cost (valid for 1 year). You can use the travel fund within one (1) year for the following:
    • Book a flight up to one (1) year ahead
    • Pay for add-ons (e.g. Baggage allowance, seat selection, etc.)

If the Travel fund remains unused within one (1) year, a Full Refund can be applied.

Full Refund

  • The processing of refunds will commence once the Community Quarantine is lifted and regular work schedules return to normal.
  • Three (3) to four (4) billing cycles will be allotted for the refund processing for online payments (credit and debit card).

For flights booked via a travel agency, kindly coordinate with your agent to manage the booking.

Whereas, for Passengers with Flights booked from June 1 to September 30, 2020, and wished to  change travel plans can choose the following options:

  • Option 1
    • Re-book to any travel date (within 1 year)
    • Waived changed fees (Rebooking), but the fare difference may apply
  • Option 2
    • Place the full ticket cost in a Travel Fund good for one year, then decide and book a trip within the period of 1 year for flights as far as one year in advance.

For inquiries, please contact Cebu Pacific at +632 8702 0888/+6332 230 8888 from 7:00 AM to 10:00 PM daily at the Philippine local time.

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